Families with children may face difficult situations from time to time. These burden both parents and children. Parents are strongly advised to ask for help when they are at a loss for how to proceed. Family counselling services (Familienberatungsstelle|service de consultation familiale) offer personal consultations. The parent helpline has a trained staff that counsels parents with questions regarding child-rearing or who are worried about their children on the phone or via email (telephone 0848 35 45 55, (fixed network tariff) www.elternnotruf.ch). Children and young people can call, email, text, or chat with the child helpline (telephone 147 (free), www.147.ch).